Returns & Exchanges

At Thongs Australia, we want you to be completely satisfied with your purchase. If your new footwear isn't the perfect fit, you can return or exchange your items within 30 days of delivery provided they are in original, unworn condition.

1

Check Eligibility

Ensure your thongs are unworn, have the original tags attached, and are within the 30-day return window from the date of purchase.

2

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange for a different size.

3

Package and Post

Securely pack your items in their original packaging and use the provided prepaid shipping label to drop your package at any Australia Post location.

4

Receive Refund or Exchange

Once our warehouse team inspects your return, we will process your full refund to your original payment method or dispatch your exchange within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing